5/29/2023 0 Comments Gils garage inc.![]() Because we’ve spent so much time together, and because we’re discussing every repair, I know what our technicians’ strengths and weakness are. I sift through the work orders to see what’s come in overnight and if there are any early bird dropoffs. Help me understand what we need to do to get through this situation. If somebody is struggling, why are they struggling? Are they struggling with the situation? Or are they struggling with you? Struggling with finances? You have to peel it away like an onion and find out where their discomfort is coming from. Whether it be with customers, or whether it be with employees, you have to be able to read people. I’m applying my education every second of every minute of every day. ![]() That’s where my personal strength is, and I know how to communicate with my staff and keep everybody motivated. My formal training is management science. “I choose to work long hours because I truly believe in our mission and I find pure enjoyment from helping others and keeping our customers continually satisfied.” From dispatching calls to scheduling parts to educating customers, Newman is always on the floor with her hardworking technicians, making sure they’re happy, producing high volumes of work, and motivated by somebody leading by example. “I personally thrive off the energy that our team generates at work each and every day,” she says. She works long shifts, she almost never stops-and she loves every second of it. Still living by that “sink or swim” mindset, Newman exemplifies her father’s workhorse attitude, working 12.5-hour days twice a week and 15-hour shifts the other days. And Newman’s leadership has been a huge part of that. Twenty-five years and six additional bays later, business is booming: a team of 30 working staggered shifts to repair 1,550 cars per month and pull in $5.4 million per year at the company’s Burnt Hills, N.Y., location. ![]() Staff: 30 (16 techs, 6 service writers, 2 parts managers, 1 operations manager, 2 accountants, 1 maintenance/shuttle driver, 1 vice president, 1 president) ![]()
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